Support

Implementation, Training and Ongoing Support

 

You trusted us to deliver a robust DirectorsLink board portal. But the relationship doesn’t stop there. We are committed to providing superior service after the sale to ensure you’re completely satisfied with the product. 

We want you to have the ability to fully leverage the capabilities of DirectorsLink, so you get the biggest return on your investment. That’s why we have a knowledgeable support team to address any questions and concerns you may have. However, DirectorsLink is designed to operate simply and easily—so you can expect to have a smooth experience. But if you ever do encounter any difficulties using the product, we’ll be there to help! 

Our technical experts offer world-class support services to assist you with getting the most from DirectorsLink. Whether you’re having technical difficulties or simply need help using the software, we’ll resolve the issue and get you back on track in no time. We are committed to building customer relationships, which means you can count on us to provide you with the highest level of customer service possible.

Implementation Services 
We take great pride in our products, and we strive to achieve high levels of customer satisfaction. Therefore, we adopt a meticulous approach to implementing DirectorsLink and training clients on how to use it.

The implementation phase of DirectorsLink is a straightforward process. Since the system is administered over the web, there’s no need to add any extra equipment. You can easily log into the system with any computer or mobile device that has access to the Internet. To navigate the portal, you simply point and click to select an option.

Automated wizards manage the information inside DirectorsLink, so no programming is needed to implement DirectorsLink. Our team will handle any backend integration and related services that may be necessary. This means you can implement and maintain our portal as a turnkey solution—without relying upon your IT staff.

Additionally, we can customize different elements to make DirectorsLink more consistent with your corporate identity. We can add your logo, graphics or institutional colors, so it’s more comfortable and appealing to use. We can also get you set up for your first DirectorsLink board meeting by preloading the names of the relevant directors, legal counsel and admin staff.

Training Services 
During the implementation phase, we’ll show your administrators and directors the easiest and best way to capitalize on the product. This could involve everything from one-on-one training to show admin staff the nuts and bolts of using the system to brief hands-on sessions for the directors. Regardless, we’ll make sure the key players understand the product’s complete features so they can use them to their full benefit. After all, the quicker everyone gets up and running, the sooner they can begin saving time and money.

Although DirectorsLink is easy to operate, we understand that some users may need additional training. Some people might not immediately grasp the product’s extensive features or simply may forget how to navigate the portal in between meetings. Not to worry. We have “live” team members available to provide training beyond implementation—at no additional charge.

Ongoing Support Services 
We have a range of customer support services to help you make the most appropriate and cost-effective use of DirectorsLink. This leaves your in-house IT staff free to concentrate on other matters. 

Our ongoing support solutions can maximize the value you receive from the DirectorsLink portal, which can enhance your overall business performance and competitiveness. Best of all, the extraordinary service that we provide is available completely free of charge as part of your agreement. Our support services include:

  • Setting up the portal to match your needs
  • “Refresher” training for directors, admin staff, counsel and key personnel
  • Technical troubleshooting assistance
  • Advice on how to correctly use different product features
  • DirectorsLink software updates

How to Reach Us 
You can contact us by email or by telephone any time during normal business hours or after hours. When you connect with us, you won’t have to deal with a call center. Instead, one of our knowledgeable team members will work with you to address any difficulty you may encounter. Whether you have a basic question or a more pressing issue, we are willing and waiting to help!