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Ticket/Help Desk System

An intuitive, easy-to-use help desk system to enable more efficient business processes

Simple but robust system for tracking, prioritizing, assigning and solving support tickets

The system makes it easy to support all of your departments and ensure your business processes are running smoothly. And the Ticket application is built into the BancWorks software, so you don’t need to install any other components to use it.

The Ticket Module lets your employees receive comprehensive support in a single integrated solution. Users can log incidents and make service requests conveniently online. They can also submit tickets on behalf of other users.

Ticket Dashboard View

Single Dashboard View

The system provides great visibility and central control in helping moderators manage their tickets from submission to approvals in real time. Quickly change the dashboard view to see tasks based on status, date, submitted by, or other conditions. You can also include other moderators’ tickets within your dashboard view to help out when co-workers are out of the office.

Ticket View

Custom Workflows

Control every element of a workflow based upon predetermined criteria, while configuring task elements to run either sequentially or all at once. Support technicians have complete control over the entire workflow process. Automate every step of the ticket life cycle. Create your own Custom Workflows to match exactly how your team works. They're easy to implement and simple to use.

BancWorks is a ready-built foundation that transforms how your business operates. The built-in Ticket/Help Desk module improves efficiency with easy-to-use tools to manage your support inquiries.

Customize the Ticket Submission

Extensive customization capabilities lets you gather more information about your Tickets. Define the ticket queues and types of tickets you need to fit your unique needs and manage your operation efficiently. Customize the ticket submission with form fields to gather as much information as necessary. This makes any issue easier and quicker to resolve.

  • Unlimited submission form fields
  • Require certain fields to be completed
  • Data validation for fewer errors
  • Database of submitted information
  • Include images to reflect your brand
  • Easy set up by ticket type
  • Powerful Customization and Analytics

    Custom Configuration

    Unlimited categories, ticket types, and ticket type features allow employees to submit help tickets for a variety of issues and processes.

    Ticket Routing

    Create rules for ticket routing, and manage tasks between multiple departments from the submission of just one ticket.

    Analytics and Reporting

    Measure performance metrics like ticket trends, effort hours and overall status for more data-driven decisions.

    Additional Features

    Our Ticket system comes with an array of features all designed to ensure your employees receive the ongoing support they need.

    Electronic Forms

    Electronic forms can be included within ticket submissions for more in-depth information from end users. Database reporting gives you everything you need to make decisions.

    Automation

    Auto due date and auto moderator assignment options increase your team's efficiencies through automation. Requests are automatically queued for easy management.

    Customization

    Create custom fields that are unique to your organization. Use flexible labeling options for priority and status tracking. Include an additional tracking field for even more flexibility.

    Notifications

    Enhanced email notices can be sent to inform parties of the status of any tickets relating to them.

    Security

    Determine who can view and alter tickets as well as who can modify ticket status and priority. Enterprise class security & controls provide peace of mind.

    Communication

    Users can view the status of their requests online and add comments for any new information. Instantly see your message right in their workspace.

    Shareable Tickets

    It’s not uncommon for a ticket to overlap between departments. Team members from different departments can collaborate simply and easily by inviting another stakeholder with a single click.

    Global Search

    This powerful search tool helps you quickly and easily find Tickets. You can also use advanced filters and sorting to better narrow down your search results.

    Management View

    Give senior managers access to ticket activity without the ability to make any changes. This provides real-time visibility into everything their team is working on.