SouthWest Bank Turns to Banc Intranets to Enhance Communications, Training and Customer Service
- Banking-industry expertise “something that other intranet providers don’t offer,” says COO -
JOHNSON CITY, Tenn., February 1, 2017 – Banc Intranets announced that SouthWest Bank selected its BancWorks® employee intranet to make information more accessible and streamline communications for its employees. Banc Intranets is a leading provider of secure, web-based enterprise content management solutions for financial institutions.
Based in Odessa, Texas, SouthWest Bank ($330 million in assets) began its search for an intranet after receiving requests from employees to increase communications and centralize information to make it more accessible and organized across its six branches. SouthWest Bank scheduled a demo of BancWorks, asking that a representative from each of its departments attend to ensure that everyone’s feedback was taken into consideration. Upon completion, the staff was collectively impressed with its ticketing system, ability to centralize the employee directory, manage internal surveys, schedule training initiatives and other key reporting functionalities.
“Although this initiative originated as a response to employees’ requests for more streamlined communications, the evaluation process uncovered several other areas in which we could enhance our internal processes,” said Chris Cole, COO of SouthWest Bank. “And while BancWorks’ functionality exceeded our expectations, the fact that Banc Intranets’ core customer base is financial institutions was a huge plus. That allows them to identify, relate to and address bankers’ specific pain points – something that other intranet providers don’t offer.”
“SouthWest Bank recognizes the impact that streamlined internal communications has on customer-facing relationships, day-to-day operations and overall business,” said Mark Anderson, CEO of Banc Intranets. “Their selection of BancWorks is a reflection of SouthWest Bank’s commitment to the communities it serves and its mission to provide the highest quality financial services.”
About SouthWest Bank
SouthWest Bank was founded in Odessa, Texas, with the objective to provide a banking environment where customers can do business with people they trust. Opening its doors in 1999, SouthWest Bank assembled one of the finest, most experienced banking staffs in West Texas. With locations in Odessa, Midland and Lubbock, SouthWest Bank is committed to providing the utmost in customer service in the areas of commercial and consumer bank services, mortgage services and wealth management services. For more information, visit www.southwbank.com.
About Banc Intranets
Established in 2002, Banc Intranets, LLC is a leading provider of secure, web-based enterprise content management solutions for financial institutions. Its technology provides a single point of access across multiple devices for documents and information and centralizes employee onboarding and training, streamlining day-to-day operations for bank directors and senior managers. In addition to increasing efficiency and productivity, Banc Intranets’ solutions are developed by financial industry professionals, providing comprehensive reporting that is critical to maintaining regulatory compliance. For more information, visit www.bancintranets.com or follow the company on LinkedIn and Twitter.