Carolina Trust Bank Centralizes Employee Communications, Strengthens Customer Service and Streamlines IT Department Operations with Banc Intranets
- Chief Compliance and Operations Officer recommends BancWorks® after experiencing its capabilities at two other banks -
JOHNSON CITY, Tenn., Aug. 31, 2016 – Banc Intranets, a provider of secure, web-based enterprise content management solutions for financial institutions, announced that Carolina Trust Bank implemented its BancWorks® employee intranet to centralize information sharing across its branch network, strengthening customer service and streamlining its IT department’s operations.
Headquartered in Lincolnton, N.C. and with 79 full-time employees, Carolina Trust ($374 million in assets) recognized that it needed a central hub for employee communication and to store important resources and documents. SVP and Chief Compliance and Operations Officer Kim Cooke recommended BancWorks as a solution for Carolina Trust, having previously used the solution while working with two other financial institutions.
Since completing its implementation in March 2015, the bank credits BancWorks for significantly improving access to information, such as rate sheets for loans or deposits, documents and other essential forms, all of which improve customer service. In addition, Carolina Trust reports stronger operational efficiencies for its IT department, specifically in its ability to streamline requests through its ticketing system, while also reducing email traffic for all departments and archiving monthly reports on internal procedures and requests for easy retrieval and review.
“Operating within a decentralized environment consumed valuable time and was a constant roadblock to our ability to accomplishing important tasks,” said Kim Cooke, Chief Compliance and Operations Officer. “BancWorks allows us to easily communicate across all departments and directly with employees and management teams. The combination of saved costs, streamlined operations and strong customer service underscores the importance of partnering with a trusted provider like Banc Intranets and a flexible, user friendly system.”
“Streamlining internal communications and the exchange of information through an employee intranet improves not only productivity, but customer satisfaction and employee engagement as well,” said Marc Anderson, CEO of Banc Intranets. “Selecting BancWorks is reflective of Carolina Trust’s mission to maximize efficiency across its growing business and demonstrates its ongoing commitment to providing leading banking service.
In Q3 2016, Carolina Trust will begin providing person-to-person payments through its mobile banking app and will also be celebrating the relocation of its branch in Hickory, N.C. to a permanent location in December.
About Carolina Trust Bank
Carolina Trust Bank is a full service, state-chartered bank headquartered in Lincolnton, N.C., operating nine full service branches in Lincoln, Catawba, Gaston and Rutherford Counties in North Carolina. Established in 2000, Carolina Trust Bank was founded with the mission of serving the community banking and financial needs of Lincolnton, N.C. and Lincoln County. Today, with 79 full-time equivalent employees and over $374 million in assets, Carolina Trust Bank continues to expand and is preparing to open a new full service branch in Hickory, N.C. For more information, visit https://www.carolinatrust.com.
About Banc Intranets
Established in 2002, Banc Intranets, LLC is a leading provider of secure, web-based enterprise content management solutions for financial institutions. Its technology provides a single point of access across multiple devices for documents and information and centralizes employee onboarding and training, streamlining day-to-day operations for bank directors and senior managers. In addition to increasing efficiency and productivity, Banc Intranets’ solutions are developed by financial industry professionals, providing comprehensive reporting that is critical to maintaining regulatory compliance. For more information, visit www.bancintranets.com or follow the company on LinkedIn and Twitter.